Service solutions

Support desk

On-site support

CTA  allows clients to provide the highest level of support for staff. Our solutions can be tailored to district specific service levels using any or all of the following:

• Hosted, self-managed support desk ticketing system
• CTA-based service desk phone, email, web “ticket-intake-only” (no troubleshooting; assigned/escalated to choice of either district in-house or CTA staff)
• Phone-based Tier-1 and Tier-2 support (including remote assistance)
• Emergency after-hours support
• Fully-inclusive package managing all district service desk needs

This service is customizable based on the district’s unique needs. CTA can

• Provide any level of support for district’s desktop support needs
• Provide service for any technology support request, regardless of the specific platform
• Assist staff with software and operating system questions
• Troubleshoot and repair/replace bad hardware
• Aid in server and printer deployments
• Assist with account maintenance and data management
• Deploy standardized images across a lab, class, or entire district